Returns & Shipping Policy
For all orders we charge a £3.99 delivery fee. All delivery prices are inclusive of VAT.
Damaged or Faulty Goods
Plants are living things with natural variation in both size and shape. We endeavour to deliver to you the best quality plants we possibly can for each and every order placed with us.
If you are unhappy with your order for any reason, please contact us within 30 days of your purchase. If you believe your plants have arrived damaged or unhealthy, make sure to include photos of this when contacting us. Please note that The Watered Garden is unable to accept any responsibility for damaged or unhealthy plants purchased outside of this 30 day limit.
We will do our best to help you nurture your plants back to full health, and will need to ask you a few questions in order to make sure the correct care instructions have been followed when looking after your plants. If we are unable to fix the problem, we will offer a replacement or refund for that item.
Changed Your Mind
If you decide you no longer want a plant you purchased, you have 14 days in which to contact us. In this instance The Watered Garden retains sole discretion to either accept or reject the return of plants based on a variety of factors, including whether correct plant care has been followed. We do not refund initial shipping costs or cover return shipping costs if a plant or item is neither faulty or damaged when received by the customer.
Click & Collect
Once processed, orders are packaged ready for collection. As these are live products, we ask that you collect them on the day you selected from the calendar on our website when placing your order (please check your spam folder). If you can’t collect within one week you should let us know, as the plants should not stay packaged for a long period of time. We may have to cancel orders that are not collected within two weeks and will notify you if this is the case using the contact details you provided when placing your order.
If you wish to exercise your right of cancellation within 14 days, you are obliged to retain possession of the goods and take reasonable care of them according to our plant care guidelines.